GIỚI THIỆU
With more than a year of experience in Customer Service and Consultant, I am able to provide outstanding service in any environment with a wide range of customer from enquires to complaint handing. Currently, I am looking for a back office position. With my experiences, and being eagle to learning new things, young and enthusiastic, myself are ready to take new challenges and support for your development.
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Admission OfficerWESTERN AUSTRALIA SCHOOL SYSTEM5/2019 – 8/2019
Provide admission counseling to prospective students, prepare and support the entrance test, ready
to give guided tours of the campus. – Respond to telephone with information about the school, curriculum and student’s activities. – Collect all relevant documentation once the students are offered, ensure the application form is
completed correctly. – Prepare textbook, uniform by checking, arranging and delivering before the open day – Call up and take care of parents when a new campain or event is going to launch. – Collect the information of student to support for the Australian Mathametics Competion 2019. -
Sales RepresentativeFINANCIAL INVESTMENT CONSULTANT10/2018 – 4/2019
Write and upload the Canada and EU immigration programs via Facebook, Zalo, send emails to
customers according to company’s weekly and monthly campaigns. – Consult about the company’s service packets, collect necessary documents and transfer to legal
department. -
Customer Relationship ManagementMERCEDES-BENZ VIETNAM STAR AUTOMOBILE LIMITED1/2018 – 8/2018
Follow-up customer after 4-5 days, 3 months, 12 months of car delivery (sales), after 3 days car
delivery (after- sales)
– Follow-up all vehicles/customers related to Recall Campaigns informed by Mercedes-Benz Vietnam –
Handle customer complaints from different sources: Mercedes-Benz VN, sales staff, workshop,
internal survey,…
– Recognition and Gains: – Be more skillful and professional in communicating and resolving client’s
complaint – Become more patient, empathetic and know how to control mood and personality. -
Frozen Yogurt ServicerLLAO LLAO FRONZEN YOGURT8/2017 – 6/2018
Prepare frozen yogurt according to the recipe, order fresh fruits and cut them into pieces, ensure the
food court be always clean and tidy, receive customer’s order and do as a cashier. -
English Teacher & Teaching AssistantTOPICA NATIVE3/2015 – 8/2015
Support foreign teachers and Vietnamese students in class, group operating in discussing the given
topics
– Be more active in scheduling work timetable and responsible for communicating the knowledge for
students – Learn the educational and inspirational styles from foreign teachers
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BACHELOR OF ENGLISH LANGUAGEFinance & Marketing University Ho Chi Minh City2014 – 2018
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communication90%
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Problem solving80%
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Organization and prioritization75%