GIỚI THIỆU

I look forward to finding a working environment suitable to my expertise and competence with a good remuneration so I can devote myself to my work. – Learning and researching more about the Banking with new technologies as well as applying the knowledge gained in the work, achieving the goal of becoming an expert in Banking Finance

Kinh nghiệm làm việc
  • Fraud Management Unit - Team Leader Role - Detection & AuthorizationCitiBank VN
    2016 - Now

    – Management Units related with Authorization &
    Settlement.- Case Management Authorization for
    Transaction Fraud include investigation, report and
    support Customer…- Maintenance for Handle Complaint
    of Customer Service.- Supporting and Consultant for
    Fraud strategy to set up Parameter Rule.- Interview and
    Training New Hire for Detection Team.- Manage &
    Couching team as to assign by Manager.- Report for
    Planning & Update Procedure for Detection Team.-
    Report & Planning for Net Promote Score to improve for
    Fraud and the whole banking.- Assistant for Manager to
    report for Staff Assessment.- Cooperation with related
    with other teams for resolution problem on system.

  • Financial Planner - Insurance & Card ProductCitiBank VN
    2014 - 2016

    – Implementing plans to sell insurance, cards and sales
    programs of the company’s project.- Management and
    Support for Service Customer included Customer Blue &
    Gold.- Taking care of customer before – in – after the
    sales closing. Specifically: Calling counseling, taking
    customers to refer the insurance Product, sales closing
    with target customers…- Other tasks as assigned by the
    Sales Executive.

Trình độ học vấn
  • Accounting - FinanceHoa Sen University

    Classification: Good

Danh hiệu & Giải thưởng
  • CERTIFICATES

    TOEIC 500
    Certificate of Office Information

  • - Rating Good with 4 star on top 1 for Asia Fraud Customer Experience
    2019
  • - Top Sale Agent for Insurance Product
    2015
Các kỹ năng
  • Office Informatics
    50%
  • English for Communication
    80%
  • Negotiation
    80%
  • Analytical and Logical
    80%
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