GIỚI THIỆU
I look forward to finding a working environment suitable to my expertise and competence with a good remuneration so I can devote myself to my work. – Learning and researching more about the Banking with new technologies as well as applying the knowledge gained in the work, achieving the goal of becoming an expert in Banking Finance
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Fraud Management Unit - Team Leader Role - Detection & AuthorizationCitiBank VN2016 - Now
– Management Units related with Authorization &
Settlement.- Case Management Authorization for
Transaction Fraud include investigation, report and
support Customer…- Maintenance for Handle Complaint
of Customer Service.- Supporting and Consultant for
Fraud strategy to set up Parameter Rule.- Interview and
Training New Hire for Detection Team.- Manage &
Couching team as to assign by Manager.- Report for
Planning & Update Procedure for Detection Team.-
Report & Planning for Net Promote Score to improve for
Fraud and the whole banking.- Assistant for Manager to
report for Staff Assessment.- Cooperation with related
with other teams for resolution problem on system. -
Financial Planner - Insurance & Card ProductCitiBank VN2014 - 2016
– Implementing plans to sell insurance, cards and sales
programs of the company’s project.- Management and
Support for Service Customer included Customer Blue &
Gold.- Taking care of customer before – in – after the
sales closing. Specifically: Calling counseling, taking
customers to refer the insurance Product, sales closing
with target customers…- Other tasks as assigned by the
Sales Executive.
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Accounting - FinanceHoa Sen University
Classification: Good
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CERTIFICATES
TOEIC 500
Certificate of Office Information -
- Rating Good with 4 star on top 1 for Asia Fraud Customer Experience2019
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- Top Sale Agent for Insurance Product2015
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Office Informatics50%
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English for Communication80%
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Negotiation80%
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Analytical and Logical80%