GIỚI THIỆU
Over 5+ years’ experience as a manager of various project teams and work on various challenging projects. I am highly driven, energetic and adaptable to any pressurised working environment. I am skilled in streamlining operations and maintaining schedules to ensure maximum customer satisfaction and business revenue.
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Software Department ManagerSAIGON BPO LtdFrom 05/2016 – Now
• Plan, facilitate, and evaluate system design specifications
• Estimate costs, risks, and delivery time
• Monitor, guide, assist, and direct a team of software developers
• Manage all phases of the software development life-cycle (SDLC) for custom solutions
Identifying change and coordinating and managing the delivery of change
• Manage detailed work plans and projected schedules, and ensured project outcomes
successfully meet client expectations
• Acting as a mediator between team members and with external stakeholders when
conflicts arise
• Routinely handle tense situations to garner agreement and move forward with general
consensus solutions or acceptance of proposals
• Appointing individuals to the project team, and making sure that all the project team are
of the appropriate quality and experience
• Responsible for all software development management
• Prepared and monitored key performance reports: monthly, quarterly and yearly
• Guide new staff/volunteer, through recruiment and induction. Monitored and reviewed
completion of probationary period
• Built and maintained effective, trusting, working relationships with stackholders,
partners, internal colleagues and commissioners
• Networked, attend and confidently contributed in meetings both internally and
externally
• Contribute to the business plan/action plan on organisational and local level, using
SMARTER concept, disseminated to staff
• Ensured safe working pratices for staff and customers by ensuring policy and processes
where adhered to
• Accountable for ensuring robust safeguarding policy and processes were followed
• Handled sensitive and confidential information inline with confidentiality, policy and
processes -
Software Project LeaderDIGI-TEXX10/2014 – 04/2016
• Planned, facilitated, and evaluated system design specifications
• Monitored, and controlled all aspects of project life cycle
• Monitored goal progress and motivated performance
• Discussed technical issues with the team and find solutions
• Estimated costs, risks, and delivery time for various projects
• Assigned work to the team and fix deadline
• Evaluated engineers and provided training to keep them up-to-date on changing
technologies
• Communicated and collabourated with customers regularly to ensure quality
development and service delivery
• Refined and updated business and technical skills
• Ensure quality and standard in software projects
• Reported to the management team -
Team Leader R&D SoftwareTelecommunications Equipment Ltd (A member of VNPT- Technology)10/2012 – 09/2014:
• Managed project development planning, processing and performing
• Researched and recommended solutions to apply into project
• Analyzed functional requirements, translated them into test cases
• Prepared, maintained Test Plan, Test Scripts and Test Procedures
• Lead selection of the appropriate technology for each component to be developed
• Identified risks and made risk assessments
• Adhered to deadlines through follow up the tasks with team members
• Oversaw software process and software regulatory requirements
• Integrated software from different teams
• Researched and developed Social Ecommerce Platform, Anti-theft Solutions For
Containers -
Back-end DeveloperGNT Vietnam09/2010 – 09/2012:
• Built reusable code and libraries for future use
• Coordinated analysis, design, implementation and test of a large software system
• Maintained and evolved in class back-end infrastructure
• Optimized the application for maximum speed and scalability
• Implemented security and data protection
• Designed and implemented data storage solutions
• Estimated effort for architecture, design, and development tasks
• Integrated user-facing elements developed by front-end developers with server side
logic
• Contributed creative ideas and insight for improving usability of our web tools
• Prototyped and created code reviews
• Troubleshooted and solved complex problems -
Java Developer, Data Recovery SpecialistInstitute Of Computer05/2008 – 09/2010
• Maintained and developed company website
• Recovered data from customer’s computer
• Wrote blog post for online marketing
• Developed the application support internal communications
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Bachelor degree of Software EngineeringUniversity Of Information Technology, Ho Chi Minh, Viet Nam.10/2006 - 06/2011:
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Communication skills85%
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Software development85%
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Scrum methodology85%
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Problem solving and customer service skills82%