Making sure the customer database is correctly segmented for targerted marketing activities.
• Collabrating with other departments encsure CRM stategy works well for every aspect of the
business.
• Development of testing strategies to guarantee the most effcient approach for the organisation
and its customers.

Novermber 2018
• To be responsible for all aspects of a fashion retail store.

Review arrival lists to welcome guests.
• Attend to special guests (e.g. VIPs) and answer their inquiries.
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Anticipate guest needs and build rapport with customers.
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relation Manager when needed.

Directing and escorting customers to various locations within the venue.
• Preparing room for meetings, and arranging decorations, media equipment and funiture for social
or business functions.
• Observing precautions required to protect venue and guest property, and reporting damage, theft
and finding articles to supervisors.
• Ensuring that all the health standards are met.
• Answering consumers complaints 85%during each shift and worked by resolving issues promptly.
• Training new floor staff 90% of the time by ensuring they follow guest service expectations, safety
procedures and proper food handling regulations.

• Answered telephone in a professional and polite manner.
• Displayed a warm and friendly greeting to all the guests who enter the venue.
• Take cared of customers and clients requests for services.
• Appropriate arranged and confirmed recreational, dining, and venue activities for both inside and
outside of property.
• Handled all safety and emergency manners in a clam and efficient way.
• Served up to 1000 customers per night, including convention attendees and visitors from all walks
of life.