GIỚI THIỆU

Có khả năng chịu được áp lực cao trong công việc. Cầu tiến, sẵn sàng đối mặt với thử thách. Năng động, nhiệt huyết.

Kinh nghiệm làm việc
  • ManagerNgân Hàng Citibank Việt Nam
    2018-01 HIỆN TẠI

    Service Dept. Level 4-Manager
    • Reports to Customer Service Head.
    • Be in charge of Citiphone Officers teams and manage their
    performance effectively and productively.
    • Assist Customer Service Head in providing effective and efficient
    service to ensure meet TSF target and sales, where applicable, to
    ensure customer satisfaction
    • Respond to customer satisfaction issues and results.
    • Handle customer complaints and implement positive actions to
    resolve conflict in order to maintain the relationship and goodwill of the customer.
    • Identify individual talent and retain within the business by identifying career development opportunities and learning
    experiences.
    • Coach, train and develop team members to effectively align team
    capabilities with current and future business needs.

  • Customer Service ManagerNgân Hàng An Bình
    2015-01 2018-01

    Head of Customer Service Division
    • Resolve product or service problems by clarifying the Customer’s complaint determining the cause of the problem; selecting and explaining the best solution to solve the problem
    • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
    • Contribute to high manager about products, services by accomplishing related results as need.
    • Compile communication procedures, guidelines and policies.
    • Compile reports on overall Customer satisfaction. Supervisor of Customer Service
    • Manage large amounts of out coming calls.
    • Identify and assess customers’ needs to achieve satisfaction.
    • Provide accurate, valid and complete information by using the right methods/tools.
    • Handle complaints, provide appropriate solutions and alternatives within the time
    limits and follow up to ensure resolution.
    • Resolve customer complaints via phone, email, mail or social media.

  • Lead DeveloperRBS Company
    2013-01 2015-01

    Lead Developer
    • Website development with C#.NET
    • Software development with ASP.NET
    • Environment: Visual Studio 2010
    • Database: SQL Server 2008
    • Controlling Quality and Deadline.
    • Working with customers and partners.
    • Documentation and training to the customers.

  • Technical SupportTrung Hải Company
    2012-01 2013-11

    • Setup, configuration Server and LAN system, maintain computer, handle troubleshoot.
    • Administering Network Workstations.
    • Responsibility for company IT security.
    • Providing telephone and desktop support.
    • Forecasting any needed technical improvements.

Trình độ học vấn
  • Công Nghệ Thông TinTrường Đại học Nha Trang
    2013-06

    Chuyên ngành Công nghệ phần mềm

  • Đại Học - Tài Chính – Ngân HàngTrường Đại học Nha Trang
    2020-06 HIỆN TẠI
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