Compile a feasible and effective action plan to achieve monthly/quarterly/yearly targets set.
Maintain and optimize current services via closely observing performance at store level.
Develop more new services both effectively and efficiently via market intelligence, Supplier network and coordinating with all related
Departments such as Operations, Finance, IT, Training, etc.
Coordinate with Operations to perform store by store performance analysis to improve or fix any issues.
Update all related parties about regulations/process/requirements/reports of both current and new
opening services when appropriate.
Ensure best visibility of services in/outside stores by sufficient POSM and online by regular posting.
Execute regular retail audit to check, coach and fix if any issues to make better acknowledgment of store staff.
Perform market visits (on/offline) to better understand customers’ behaviors or competitive intelligence.
Conduct regular training to CSR/SM/AM and update training kit on Service Manual.
Report to Line Manager about current performance along with initiatives and plan to achieve over-expected result on
weekly/monthly/quarterly/yearly basis.
Take on some of the manager’s responsibilities such as making decisions and delegating work to others in the manager’s absence or when assigned.
Ad hoc jobs: when necessarily such as carrying out specific projects and research to develop new effective services for customers.

Manage, develop and control the sales of Power Tools, Accessories,
Measuring Tools, Dremel, LG and other business units in the Traditional
Trade Distribution Channel
Be responsible for collecting debt. Ensure aging dates and overdue are under controlled.
Control my own Trade developers in each province to visit customers,gain market information, update and feedback to the management collection of customer’s database.
Be represent of the company in the market to solve problems and conflicts, control the distribution in the region to ensure steady development.
Develop sub-dealer system, build up long term relationship and loyalty in order to gain market share and market coverage.
Propose, implement & monitoring sales promotion campaigns, sell-in & sell-out on daily basic.
Manage POSM and brand image.

Planning and following promotion for pushing sale out as well as
clearance old products for some special time like mid autumn, christmas,
year end.
Building membership program for loyal customer.
Supporting online sale on settling promotion, payment to dealer.
Building and evaluating the floor sale staff criteria evaluation.
Supporting branches activities like hand on, classroom, product test…
Monthly reporting the sale out and activities of branches.

Supervise, manage & control daily operation of the Center.
Lead Sales team to find new customer through telesales & direct sales
Lead Administration team in scheduling and purchasing.
Involve in the construction of the Center building & maintenance of
all facilities in the building.
Plan & organize classroom for customers.
Manage cost, P&L and generate revenue to the Organization.
Training selling skills & administrative skills for the staffs.
Interview, hire and train product knowledge for new staffs.
Report weekly and monthly Center Operation directly to GM.

Lead Sales team to find new customer through telesales & direct sales
Organize classroom for customers
Provide Customer Services directly to customers and training to staffs
Training selling skills & administrative skills for the staffs.

Consultant and sell product.
Delivering and setup if necessary.
Following and taking care loyal customer.
Product display and maintain.