GIỚI THIỆU

OBJECTIVE

To gain experience in dynamic working environment.

PERSONALITY Analytical ability Problem solving skill Independent working Time Management skills Disciplined character Team-work and open mind Honest and trustworthy

Kinh nghiệm làm việc
  • Online Sales OperatorUMA FURNITURE AND DECORATON
    October 2018 - Present

    – Check online orders (using MAGENTO system) to create ERP, POS and delivery form.
    – Working with POS system.
    – Using Zopim chat system to answer customer’s questions.
    – Prepare and sending online quotation.
    – Taking and sending product photos to customer (via hotline phone).
    – Responsible for the Hotlines for both online and retail .
    – Check and inspect the stock in HN and HCM to coordinate delivery schedule with warehouse .
    – Reply to customer’s comments on UMA fan-page (Facebook).
    – Good communication skills in English and Vietnamese with a nice clear voice.
    – Input complaints in the claim form and send to related departments.
    – Follow some simple cases when needed.
    – Computer Literate (MS Office) especially in Excel

  • CashierUMA FURNITURE AND DECORATON
    November 2016 - October 2016

    – Know how to make orders
    – Check and inspect the stock to coordinate delivery schedule with warehouse.
    – Know how to solve problems about products, pending orders.
    – Be responsible ins customer’s complain and find solution.

  • Sales StaffUMA FURNITURE AND DECORATION
    June 2016 - November 2016

    – Using ERP system.
    – Communicate with customers, try to understand what they want, try to offer suggestion and help them to find the right products
    – Good at UMA products knowledge

Trình độ học vấn
  • English BusinessTon Duc Thang University
    2013 - 2018
Các kỹ năng
  • Problem solving skill
    80%
  • Time Management skills
    90%
  • Team-work and open mind
    80%
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