Manage 3 store at Tan Son Nhat International Airport:
– Knowledge of coffee & tea
– Strongs manage stock retail
– Demonstrated experience at building community relationships
– Ability to communicate clearly and concisely, both orally and in
writing
– Ability to manage store operations independently
– Ability to manage effectively in a fast-paced environment
– Ability to manage multiple situations simultaneously
– Ability to manage resources to ensure that established service levels
areachieved at all times
– Interpersonal skills
– Knowledge of customer service techniques
– Knowledge of supervisory practices and procedures Organization
and planning skills
– Strong operational skills in a customer-service environment
– Strong problem-solving skills
– Team-building skills
– Strong leadership skills, with the ability to coach and mentor others
– Ability to plan and prioritize workload
– Ability to handle confidential and sensitive information

– Training & Coaching Skills : Training culture & customer
serviceknowlege to every staff to mạke sure that every work at
frontdeskalways smooth and make sure guest feel happy & comfortable whenthey come to the hotel.
– Telesale Skill : I call to customers to sale and confirm about
thierbooking. Sometimes, I call to customers to marketing the
promotion ofthe hotel.
– Problem Solving Skills: I have the observation skills and skills
todetect the problems of the guests are experiencing to make sure
allthe problem are alway handled.
– Sales Skills : good sales skills with hotel supervisors position,
whooften sell extra hotel services and amenities to guests to increase
hotelprofits
– Customer Service : I address customer problems, so customer
serviceskills are highly desired by employers
– Personnel Management : I manage all hotel staff members,
whichrequires strong leadership skills and management experience
– Communication Skills : I use excellent verbal communication skills
torespond to directions from the hotel manager, relay instructions
tostaff, and interact with hotel guests
– Time Management : because hotels work on a shift-based
schedulewith strict check-in and check-out times, I need great
timemanagement skills
– Organization Skills : I keep each hotel departments running
smoothlyand coordinate staff all over the property, so employers look
for highlyorganized professionals
– Attention to detail : I inspect all areas of the hotel and manage
alldaily operations, which requires good attention to detail
-Computer skills : because many hotel systems use software
tomanage everything from guest registration to employee payroll,
strongcomputer skills are a must-have for hotel supervisors

-Greeting member come to club with great attidude, alway talk
tomember to get feedback from them and sold it if it is
negativecomment.- Make sure all procedure is clear and smooth.
– Coordinate with sale team to sale membership & get more
revenuefor club.
– Have sale skill to win every contest with team from company.
– Sold problem skill ( Save Refund, Transfer, Suspend case…)
– Make sure all equipment alway ready and clean at club.
– Develope new procedure to make club and staff better.
– Lead team to grow up together and develope, training every
singlestaff to make a best team. Alway make good mindset to every
staff tomake sure they have good environment to work.
– Completes operations by developing schedules; assigning
andmonitoring work; gathering resources; implementing
productivitystandards; resolving operations problems; maintaining
referencemanuals; implementing new procedures.

– Training procedure for new staff in team.
– Responbility about shift in front desk
– Welcomes visitors by greeting them, in person or on the
telephone;answering or referring inquiries.
– Directs visitors by maintaining employee and department
directories;giving instructions.
– Maintains security by following procedures; monitoring
logbook;issuing visitor badges.
– Maintains telecommunication system by following
manufacturer’sinstructions for house phone and console operation.

– Dealing with bookings
– Completing procedures when guests arrive and leave- Choosing
rooms and handing out keys
– Preparing bills and taking payments
– Taking and passing on messages to guests
– Dealing with special requests from guests (like booking theatretickets
or storing valuable items)
– Answering questions anddealing with complaints or problems

– Check-in procedures and guide passengers on the itinerary
– Control luggage of passenger
– Support the passengers need special assistance