1. Leader of Platform & Communication team
– Responsible for sales and support of Communication Apps product line
– Planning team’s activity and controlling team’s performance
– Training members
– Take over the escalated cases and/ or dealing with advance trouble.
– Making Sales plan, doing Market Research, building product development strategy
– Coordinate with relating teams to maintain the smooth daily workload for the Business Department
2. Senior Inside Sales
– Working directly to customers (SMEs, MNC), partners as service consultancy
– Maintaining close relationship and ensuring good results delivered to B2C and B2B business
3. Customer Service Officer (English speaking support – Call Center)
– Daily answering queries or delivering service consultancy to Hoiio international customer base via email, online chat, platforms and phone calls, with the proper manner within the strict response timeline.
– Support partners regarding the services requests and complaints.
Coordinate with sales, operations and technical to inspect the issue and deliver the best solutions on time.

– Work as an assistant manager to develop & promote business with off-shore agents and their clients. Updating customer profiles and markets news. Welcome and record all business meetings with Foreign Agent visiting VN.
– Negotiate rate, prepare inquiries or quotations. Maintain SOP (standard operating procedures) and ensure customer service
effectiveness by delivering timely response for individual air/ocean shipments (import & export). Specialize in China, Taiwan, and Hong Kong markets.
– Assist with the settlement of disputed charges on vendor invoices.
– Making monthly reports for individual and Oversea Agent Dept. in Excel and PowerPoint.
+ Achievement
– Daily multi-tasks, manage 30 shipments per month until completion
– Increase monthly profits 3.5 times from $800 – 1400 to $2700 – 4500 (bottom-peak season)
– Win back 2 lost customers and 2 new businesses with high profit.

– Assistant in Research Dept. in all sectors Office for lease, Apartment, Villa Townhouse, and Hotel.
– Collect raw data by visiting sites, using Search engine, interviewing the relevant parties; updating the database and inviting
customer to Quarterly Report events.
– Translating the reports from English to Vietnamese.