Kinh nghiệm làm việc
  • Customer Service ConsultantVienam Airlines call center 19001100
    4/2017 - 10/2019❖

    – Resolve customer cases related to VNA flight ticketing, including
    rescheduling, corrections, changes, check-in problem.
    – Handle VNHoliday cases and membership programs which included issuance, amendment, relocation, and complain cases for hotel vouchers and online bookings on website
    – Work with operation analyst to reduce technical problems & end to
    end booking process initiatives
    – Handle customers complaints, negotiate agreements and resolves
    potential issues or problems with clients.
    – Other administrative tasks include some required budget assistance; check online payment processing, personnel activities, check and reply emails to staffs of other deparments

  • Sale AdminAVIA.VN – A company of flight tickets and travel services
    4/2016 - 10/2016

    – Collect data of customers and competitors to research new online
    media opportunities, check and import into company’s database.
    – Being an admin of AVIA.VN’s fanpage on Facebook, answer
    customer’s questions and help them book flight tickets, hotels online.
    – Work with travel consultant team to check payment documents of
    – Handle daily update on main website and fan page of AVIA.VN with
    creative and breaking contents by Vietnamese and English.
    – Join in the project of redesign and adapting main website of
    AVIA.VN to mobile devices

  • Co-founder Ciel Angel Milk-tea shop
    2014 - 2016

    – Organize and store paperwork and documents, operating the till and accurately counting and reconciling the till float, manage monthly revenue and profit of the shop.
    – Take delivery of stock from suppliers or warehouse and storing
    – Plan and organize events such as birthday parties, group activities and
    learning events for customers at shop.
    – Being an Admin of Ciel Angel Milk-tea page on Facebook, checking
    and sending online orders.

Trình độ học vấn
  • International Business Management majorThe University of Finance-Marketing (UFM)
  • 11/2014

    “Strengthening Capability of E-Commerce and Online Store
    Management course” certification organized by Vietnam E-Commerce

  • 8/2015 2018

    ➢ Microsoft Office Specialist Certification on Microsoft Word 2010
    ➢ Informatics Certification for Office (level B)
    ➢ TOEIC 695

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