GIỚI THIỆU

My name is Luu Diep Hong Diem and I am “Saigonese”. I was born and grew up in China Town where we can enjoy the crossing of Viet Nam – China Culture, Economy and Cuisine. I am graduated at SGU ( Sai Gon University) and my major is English for Tourism and Business. I have worked in a small tourist company for 2 years, in thers, I got a lot of knowledge and experience in Reception, HR and specially in Tourism industry. Then, I spent 5 years working in F&B industry. During working time in F&B industry, all of my skill also improved. Customer Service, Hospitality, Operation and Languages. As a language lovers, I still study by my self at home and practice at work. Therefore, My hearing and speaking skill in Chinese and Thai is also better. Besides, I also love exploring, traveling, eating and planning. Hope there are many opportunities to experience the challenges!

Kinh nghiệm làm việc
  • ASSISTANT MANAGERCÔNG TY DICH VỤ ĐẦU TƯ AN VIỆT NAM
    04/2016 - 07/2018

    – Control and maintain standards.
    -Organize shif t work, manage daily activities and ensure
    the perf ect operation in the restaurant.
    – Control the inventory and ordering in the restaurant.
    -Establish and implement work plan, recruitment, training,
    development staf f in the restaurant.
    – Daily,weekly, monthly report
    – Make a sale plan and f ollow the target
    – Directly support or answer the questions and complaints
    of customers and employees.
    -Support to tranlaste f or Chinese Guest
    – Directly support Manager

  • supervisiorCÔNG TY TNHH L CONCEPTS VIỆT NAM
    02/2014 - 03/2016

    – Operate all of activities in Lusine cof f ee shop
    – Control costs and maintain standards.
    -Organize shif t work, manage daily activities and ensure
    the perf ect operation in the restaurant.
    – Control the inventory and ordering in the restaurant.
    -Establish and implement work plan, recruitment, training,
    development staf f in the restaurant
    – Daily,weekly, monthly report
    – Make a sale plan and f ollow the target
    – Directly support or answer the questions and complaints
    of customers and employees.

  • Outbound Tour OperatorCÔNG TY DU LỊCH TÔ CHÂU
    05/2013 - 02/2014

    – Negotiating contracts with partners and customers
    – Planning tours f or guests
    – Sale tour and customer consultation
    – Flight tickets and visa
    – cum receptionist and assistant director
    – translation assistance in the event
    – become a tour leader
    – Final audit af ter tour

Trình độ học vấn
  • English f or Tourism and BusinessSAI GON UNIVERSITY (CAO ĐẲNG)
    2013 - 2013
Các kỹ năng
  • Quản lý thời gian
    100%
  • Thuyết trình
    90%
  • Làm việc nhóm
    80%
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