GIỚI THIỆU
My name is Luu Diep Hong Diem and I am “Saigonese”. I was born and grew up in China Town where we can enjoy the crossing of Viet Nam – China Culture, Economy and Cuisine. I am graduated at SGU ( Sai Gon University) and my major is English for Tourism and Business. I have worked in a small tourist company for 2 years, in thers, I got a lot of knowledge and experience in Reception, HR and specially in Tourism industry. Then, I spent 5 years working in F&B industry. During working time in F&B industry, all of my skill also improved. Customer Service, Hospitality, Operation and Languages. As a language lovers, I still study by my self at home and practice at work. Therefore, My hearing and speaking skill in Chinese and Thai is also better. Besides, I also love exploring, traveling, eating and planning. Hope there are many opportunities to experience the challenges!
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ASSISTANT MANAGERCÔNG TY DICH VỤ ĐẦU TƯ AN VIỆT NAM04/2016 - 07/2018
– Control and maintain standards.
-Organize shif t work, manage daily activities and ensure
the perf ect operation in the restaurant.
– Control the inventory and ordering in the restaurant.
-Establish and implement work plan, recruitment, training,
development staf f in the restaurant.
– Daily,weekly, monthly report
– Make a sale plan and f ollow the target
– Directly support or answer the questions and complaints
of customers and employees.
-Support to tranlaste f or Chinese Guest
– Directly support Manager -
supervisiorCÔNG TY TNHH L CONCEPTS VIỆT NAM02/2014 - 03/2016
– Operate all of activities in Lusine cof f ee shop
– Control costs and maintain standards.
-Organize shif t work, manage daily activities and ensure
the perf ect operation in the restaurant.
– Control the inventory and ordering in the restaurant.
-Establish and implement work plan, recruitment, training,
development staf f in the restaurant
– Daily,weekly, monthly report
– Make a sale plan and f ollow the target
– Directly support or answer the questions and complaints
of customers and employees. -
Outbound Tour OperatorCÔNG TY DU LỊCH TÔ CHÂU05/2013 - 02/2014
– Negotiating contracts with partners and customers
– Planning tours f or guests
– Sale tour and customer consultation
– Flight tickets and visa
– cum receptionist and assistant director
– translation assistance in the event
– become a tour leader
– Final audit af ter tour
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English f or Tourism and BusinessSAI GON UNIVERSITY (CAO ĐẲNG)2013 - 2013
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Quản lý thời gian100%
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Thuyết trình90%
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Làm việc nhóm80%