GIỚI THIỆU
Highly experienced Customer Service and operation professional. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations. Learn more things when working in multinational companies to accumulate much experience for future promotion. Take advantages of sale skill and experience and understanding of the market to become professional sales staff and bring a lot of value to Customers. Try to finish the job daily and Try to become a team leader within 3 months.
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Key Account Management (Horizontal)Lazada Group05/2019-10/2019
– Management seller’s business on Lazada, promote sales growth in line
with the growth target of the industry.
– Proposing and consulting promotions for sellers, introducing marketing
services and supporting sellers to implement promotions.
– Management of promotions: track the progress of participating
promotions for vendors, control the rate of SKU participation, track the
quantity and quality of promotions / free delivery , managing booth
decoration, pushing products.
– Support to resolve issues related to payment, shipping, violations on e-
commerce, …
– Data analysis, make daily / weekly / monthly performance evaluation
reports and optimize marketing products or services. -
Business ManBizman Group10/2018 – 04/2019
– Business planning and reporting week / month / year.
– Search and set a list of potential customers.
– Deploying a plan to promote the sale of advertising products and
services of the company.
– Answering inquiries, supporting customers during the contract
performance.
– Manage and track contracts and customer care tasks before, during and
after the contract.
– Ensuring personal sales goals. -
Sale ManagerAten English School Center02/2018 – 08/2018
Responsible for all business activities of the Center; guarantee of sales
targets for months/quarter/ year.
– Management and development of sales staff, Consulting (online
and offline).
– Managing and operating the Center’s activities:
+ Planning, implementing, inspecting and periodically reporting
the work at the Center;
+ Managing and controlling costs, personnel and facilities at the
Center;
+ Recruitment, training and evaluation of Sales Staff,
Consultants;
+ Solving problems, reporting and proposing measures to save
costs, prevent risks in accordance with the plan and development
orientation of the Company;
– Coordinate with professional departments to implement and
implement the general programs and activities of the Company.
– Perform other jobs as required by the Board of Directors. -
Management and SalesOnline Business – Electronics Products ( Microphone )01/2017 – 11/2017
– Started the Microphone business from January 2017 to
November 2017.
– Understanding the needs of customers who love to sing
and who is also capable of singing should have
surveyed the market successfully and started trading this
item.
– Write and upload product advertising post via Facebook,
Youtube, Forum, Website…
– Introduce, consult products and answer customer.
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(Bachelor of Economics)Posts and Telecommunications Institute Of Technology09/2015 – 09/2019
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Certificates
+ Human Resources Management Certificate
from University of Economics.
+ Tesol (Teaching English to Speakers of Other Languages ).
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English%
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Proficient with Microsoft Office, Internet.%
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Good at communication%
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Can work under high pressure%