PERSONALITY: – Self – confident Active – Sociable & friendly – Forceful, determined and strong – willed – Able to work under high pressure working environment
Business Development SupervisorBureau Veritas2018 April - Now
Outsourcing the suppliers of hardline products & E&E to reach the revenue, target were settled up by Management.
Taking overall responsibility for quality service and customer satisfaction
Receiving the inquiries from vendors, analyzing if the inquiries related to Chemical or Physical, working with the related departments, especially technical team to find the capability, suitable protocol, standard…. based on client requirement and based on what kind of products, the end user of products, market of products….
Solving all of customer complaints and following issues until the issues going to have resolution
Supporting the existing clients in testing service and taking care the potential clients for further service.
Using soft skill for customer consulting in face to face, phone, via email, as well as staff interaction
Analyzing the root causes when the issue happened during the test, after issue
defining, should figure out good and fast solution to overcome the issue, raising
the CAP to avoid problem happened again.
Visiting customer regularly once or two a month to make sure they satisfy with
Making motivating activities to encourage customer satisfaction by operating
training course to point out the updated items into protocol, which have been
updated international organization, as well as training knowledge to staff to
make sure they can treat customer well.
Developing knowledge to own-self to manage team well.
Sales ExecutiveSGS Vietnam Limited2015 - Now
Receiving the inquiries from vendors, working with vendor on suitable protocol, standard, based on function and characters of products, the end user of products, market of products.
Summarizing all information were received from all related departments, send to clients, consulting and keeping follow up in case vendors need help or still have concern or question on their products.
Keeping in touch with vendors anytime that they need help or any question, concerning on their sample construction, quality, willing to answer and consulting via phone, email if clients still have technical question or any complaint on testing service.
After offering quotation, whenever receiving the orders, should guide clients how to fill the forms, prepare samples size, help them to work closely with related department from customer service team to invoice team.
Finding good and fast solution every time happen issues on testing process, help to work with technician team if any samples failure to find out good method to overcome or improve on their samples to make sure the products shipment is on
time, without pending.
Outsourcing the suppliers of Hard products & E&E to reach the revenue, target were settled up by Management.
Analyzing the market and potential vendors, leading the strategy to approach vendors, building good relationship between clients and labs.
Clients visit and noted all information to improve service well to satisfy clients.
Strong will to overcome difficulty and adapt all requirements from management, as well as client request to reach the target and revenue.
MerchandiserWorldlink Recource7/2013 - 2014
Collect all the information from the sample, production status of Product in every factory & dispatch to corporate team.
Follow up with all new sample development reports & send out weekly update to corporate team.
Track sample & work with vendor to meet deadlines.
Communicate key dates to factory from the sample through to production.
Transfer new request from customer, dispatch to corporate team.
Coordinate sample reviews (development/photos) with specification before sending Arranging with factory for photography schedule.
Arrange the suitable schedule for signing, follow the status of samples, production product, packaging on mass production.
Help management to discuss & solve the problem, relate to sample, as well as to mass production product.
Update sample status for the new sample as well as production status, (hardware, carton layout, shipping mark, related on the new sample).
Make the Pre – production report after signing off new sample.
Make & update the working schedule for team.
Create strong relationships with all factories.
Establish a project schedule with factory for each SKU so that it can be reach the delivery date.
Prepare all documents & samples for team’s visit with factory.
Work closely and contact Third party (BV Lab, DSG, SGS…) to get all necessary information, relating on samples testing.
Take care of all sample testing issues and work closely to all suppliers to improve
the production products.
MerchandiserWhalen Furniture Office2010 – 7/2013
Supporting Senior Manager to translate directly in Workshop, as well as negotiate, deal with factory people with the problems happened in production procedure.
Contacting with Technical Department & find out the very good solution to solve issues in mass production immediately.
Helping to update & follow the production status in factory, make sure Production Status run smoothly & on time for Final Inspection.
Collecting all the information from the sample, production status of Product in every factory & dispatch to corporate team.
Following up with all new sample development reports & send out weekly update to corporate team
Tracking sample & work with vendor to meet deadlines.
Communicating the key dates to factory from the sample to production.
Coordinating sample reviews (development/photos) with specification before sending Arrange with factory for photography schedule.
Arranging the suitable schedule for signing, follow the status of samples, production product and packing on mass production.
Helping management to discuss & solving the problem, relate to sample, as well as to mass production product.
Updating sample status for the new sample as well as production status, (hardware, carton layout, shipping mark, related on the new sample).
Making & updating the working schedule for team.
Creating strong relationships with all factories.
Establishing a project schedule with factory for each SKU so that it can be reach the delivery date.
Preparing all documents & samples for team’s visit with factories.
2010: BA degree in English for Business Administration, certified by Binh Duong University.
2010: A certificate in Chinese, level B, certified by Binh Duong University.
2010: A certificate in computer (word, excel, power point), level A, certified by BINH DUONG university.
2009: A certificate of Administration Course, certified by the Institute of Business administration & economic university.
Speaking and listening Chinese80%