An Truong Boi

Customer Service, Sales Support, Project management or Business Development

GIỚI THIỆU

PROFILE: More than 1 years of Business Development Manager and 6 years of customer service experience in B2B business in finance/freight forwarding industry; 2 years of sales experience in freight forwarding industry A multi-linguist with management skills, high teamwork, customer and business oriented to archive business goals Business Development career consists of finding; building and wining new customers and lead the Business Development team to meet their target Customer Service career consists of building and maintaining a strong customers relationship in a farmer business concept and high focus mindset to reach revenue targets Sales career consists of build up new customer base and maintain existing customer.

Kinh nghiệm làm việc
  • Business Development ManagerDun & Bradstreet (Vietnam) LLC – Crif D&B Vietnam LLC
    March 2017 – August 2018

    Company background: Dun & Bradstreet (D&B), an American Company operating over 175 years on 22 countries is the
    world’s leading source of commercial information and insight on businesses. With over 220 million business records, enhanced by D&B proprietary D-U-N-S-Right TM Quality Process to provide our customers with unparalleled quality business information, D&B provides Sales & Marketing solutions that help you grow your revenue; Risk Management solutions to help you manage you’re a/R, identify your credit risks; and Supplier Management Solutions that help you maintain a stable supplier base.
    Duties performed: Finding and building new customers via all D&B solutions Attend networking event from Chamber, association like Amcham, Singapore Business Group, BNI, VTFA etc and building new customers
    Achievements: Met sales performance and build a network with customers.

  • Customer Service SupervisorDun & Bradstreet (Vietnam) LLC
    December 2013 – March 2017

    Company background: Dun & Bradstreet (D&B), an American Company operating over 170 years on 22 countries is the
    world’s leading source of commercial information and insight on businesses. With over 220 million business records, enhanced by D&B proprietary D-U-N-S-Right TM Quality Process to provide our customers with unparalleled quality business information, D&B provides Sales & Marketing solutions that help you grow your revenue; Risk Management solutions to help you manage you’re a/R, identify your credit risks; and Supplier Management Solutions that help you maintain a stable supplier base.
    Duties performed:
    – Managing customer service team to provide a good customer support, increase customer satisfaction both internal and external to archive revenue goals.
    – Managing suppliers base and ensure all suppliers screen to meet compliance requirement. Co-ordinate with Partnership to provide good after sales service
    – The role also included forecasting in revenue growth, budgeting in project cost
    – Thinking out of box and pursue up-selling, cross-selling to redeem and increase orders from customers
    – Set up C-level or management level meeting.
    Achievements:
    – Reach monthly revenue targets under renewal and redeem revenue
    – Increase certain amount of up-selling, cross-selling.

  • Junior Customer Service, Operations cum AdminDun & Bradstreet (Vietnam) LLC
    21 February 2011 – December 2013

    Duties performed:
    – Place order and deliver service to customers after sales
    – Reporting to management on weekly basic of business sales and revenue
    – Renew subscriber account with existing customers based and sales support for other products
    – Answered and transferred incoming call to suitable department
    – Handled general office admin duties
    – Even project manager: seminars, company events, sponsorships and charity works under activities at:-
    Pre-event activities:
    • Set-up event date Associations, sponsorships, venue and logistics
    • Negotiated with venues, logistics vendors about quotation, contract and set-up requirements
    • Prepared project planning cost, project management check list
    • Co-ordinated with relevant parties to invite target participants
    • Organized the event logistics like event equipment, interpreters, press & media etc; prepared supporting materials for Organizer and Sponsors
    • Discussed and arranged with Press & Media to indicate event on newspaper, media or online news
    Event activities:
    • Divided and assigned team and team leader
    • General manage and overview during the events
    Post-event activities:
    • General manage the post-survey
    • Delivered participants list, survey result and survey commentary to sponsorships.
    Achievements:
    – Always achieved renewal KPI target and KPI sales support from management
    – Multi task handled and fulfilled on time, well-managed per requirement
    – Well organized, successful event and achieved the expected result for sponsorship as well as well-managed in cost.

  • Sales ExecutiveHellmann Worldwide Logistics
    April 2009 – 15 February 2011

    Company background: Hellmann’s Worldwide Logistics is one of the world’s leading forwarding and logistics providers with a network of 443 offices in 157 countries. Hellmann’s core products and services includes Air and Sea Freight, Sea-Air concepts, Contract Logistics, Customs Brokerage, e-Commerce, Road Freight and Distribution.
    Duties performed: Finding and building new customers for Hellmann Vietnam in south (import and export shipment in FCL, LCL and customer clearance).
    Achievements: Met sales performance and build a network with customers.

  • Customer Service ExecutiveSP Worldwide Logistics Pte Ltd
    August 2007 – December 2008

    Company background: SP Worldwide Logistics is a freight forwarding company establish in 1998. SP provides Sea and Air freight, Customs Brokerage.
    – Handled Export, Export L/C documentation from A to Z and consolidation, export nomination
    – Handled local documentation by doing switch Bill of Lading and Certificate of Origin.
    – Handled some simple Import documentation for Vietnam and Hong Kong trade
    – Handled simple export air shipment
    – Learned about declaration export permit, arranging trucking container, arranging transportation, updating carrier’s quotation, import’s quotation from agents, followed schedules from coloader and carrier
    – Followed up with current clients for bookings
    – Tele-marketing to new customers and forwarders, given quotation to enquiries customers, answered incoming calls

Trình độ học vấn
  • Art in Business Information ManagementGlasgow Caledonian University, Distance learning in Singapore
Các kỹ năng
  • MS Office
    90%
  • Customer service
    95%
  • Working Independently
    85%
  • Teamwork
    87%
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